Report Unauthorised Card Transactions

Process for Reporting Unauthorized Transactions on Your Card Account

Contact the HBZ Contact Center

  • Dial 80042242(within UAE) or +97144195555 (outside UAE)
  • Request to block your card and report the unauthorized transaction to an agent

Submit a Claim Form

  • Complete the claim form and email it to csd@habibbank.com or submit it in person at any of our branches
  • You can download the claim form from here

Important: Submit the claim form only after the unauthorized transactions are debited from your account.

Resolution Timeline

  • The resolution process may take up to 120 days from the case initiation date

Note: Raising a dispute is subject to the Bank’s internal policy and scheme (VISA) regulations

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