Report Unauthorised Card Transactions
Process for Reporting Unauthorized Transactions on Your Card Account
Contact the HBZ Contact Center
- Dial 80042242(within UAE) or +97144195555 (outside UAE)
- Request to block your card and report the unauthorized transaction to an agent
Submit a Claim Form
- Complete the claim form and email it to csd@habibbank.com or submit it in person at any of our branches
- You can download the claim form from here
Important: Submit the claim form only after the unauthorized transactions are debited from your account.
Resolution Timeline
- The resolution process may take up to 120 days from the case initiation date
Note: Raising a dispute is subject to the Bank’s internal policy and scheme (VISA) regulations